RETURNS & EXCHANGES

Returns & Exchanges

We gladly accept returns on both full-price and sale items within 14 days from the day your order is received.

To make the process smoother, we use our HELMSTEDT Return Portal. https://helmstedt.floatanalytics.com/simply

Free Exchanges

Not the right size? Don’t worry — we offer free exchanges.

If you request an exchange through our system (Float),

click here: https://helmstedt.floatanalytics.com/simply and follow the instructions.

Your new item will be shipped as soon as we receive your returned product, and you’ll receive a tracking number once it’s on the way.

Please note: If the requested exchange item is out of stock, your return will automatically be processed as a refund. We are also happy to help guide you through your exchange via Float if you have any questions at webshop@helmstedt-online.com

Returns (Refunds)

Please note that returning an item for a refund costs 49 DKK. This amount will be deducted from your refund once the return is processed.

To avoid this fee, we recommend choosing an exchange instead, which is completely free.

How to Return an Item

Register your return via our return portal and download your QR code
Use the original packaging your order arrived in
Ensure items are unused, with tags attached, and in original packaging
Remove or cover any previous shipping labels
Drop off your parcel at your nearest GLS parcel shop using the QR code
Include the packing slip from your order

Once your return is received and processed, your refund will be issued within 10 business days to your original payment method. We recommend keeping your shipping receipt until your refund has been completed.