RETURN

RETURNS

We accept returns within 14 days from the day you received your order. Items should be returned new and unused. We do not accept items that have been worn, altered, or washed, and items without the tag. 

You can only return swimwear if they are unused and the hygiene protection is still intact and attached, as well as the tags. If you remove the hygiene protection we unfortunately can't accept the return.

As soon as we have received the returned item(s) and accepted the return, we will transfer the amount of the returned item(s) within 10 working days. Please note that you are responsible for the shipping costs and all other related expenses.

HOW TO RETURN ITEMS 

Please fill out the enclosed return form that came with your order and place it inside your return package. You can easily reuse the HELMSTEDT bag your purchase was sent in. Make sure the item(s) is unused with price tag(s) and in original packaging. 
Please note, that you will have to pay for the freight yourself, when returning a package.

Items must be returned to the following address:

Please note that the package must be send with distribution directly to the address above. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received by HELMSTEDT.

Once we have received and accepted the returned item(s), you will receive a refund. The refund will be transferred back to the credit card used for purchase. The responsibility of the item(s) is yours until the package has been delivered on the listed address. For your safety, please keep your postage receipt until you have received your refund.

CLAIMS

As a customer you have the right to return items with manufacturing defects. Items will be accepted if the goods are sold and delivered with defects that appear. The defect items must be due to material or manufacturing defects. If you are experiencing any defects please contact us for further assistance at: webshop@helmstedt-online.com

If you have any questions or need further assistance in regards to returns and exchange, please do not hesitate to reach out to us at webshop@helmstedt-online.com